Last Updated: April 12, 2026
1. About KM Event Decor Supplier
Q: Where is your company based?
A: We are based at 59 Donkin Street, Beaufort West, 6970, South Africa, and serve customers nationwide.
Q: How can I contact your support team?
A:
Phone (Call/WhatsApp): +27 65 341 4715
Alternative Landline: +27 21 030 0046
Email: info@kmeventdecorsupplier.co.za
Hours: Monday – Saturday, 9:00 AM – 5:00 PM
2. Orders & Payment
Q: What payment methods do you accept?
A: We accept secure payments via Payfast, including Visa and Mastercard. All payments are encrypted and secure.
Q: Do your prices include VAT?
A: Yes. All prices displayed on our website include 15% VAT. Final VAT breakdown is shown at checkout.
3. Shipping & Delivery
Q: How much does shipping cost?
A: We offer variable nationwide shipping based on product size and weight:
- Standard Items: R375,00
- Heavy / Large Items: R1200,00
Shipping is automatically calculated at checkout.
Q: How long will my order take to arrive?
A:
- Handling Time: 1 Business Day (Monday – Saturday)
- Transit Time: 1–4 Business Days (Monday – Saturday)
- Total Delivery Time: 2–5 Business Days
Q: Can I track my order?
A: Yes. Once your order is dispatched, tracking details will be sent via email or WhatsApp.
4. Returns & Refunds
Q: What is your return policy?
A: We offer a 14-day return policy. Items must be unused and in original packaging. Please contact us within 48 hours if an item arrives damaged.
Q: Are there restocking fees?
A: No, we do not charge restocking fees for approved returns.
Q: When will I receive my refund?
A: Refunds are processed within 7 business days after inspection of returned items.
5. Installation & Quality
Q: Do you offer installation?
A: Yes, installation is available for selected large equipment such as tents and machinery. Please contact us 48 hours in advance.
Q: Are your products safe and tested?
A: Yes. All products are checked before dispatch and meet standard safety requirements.